25 July 2014

What's New in HR

What drives you? What are you passionate about? What do you envision yourself doing in five years? As HR professionals, you likely ask a lot of candidates and employees these questions daily. But, how often do you reflect on these types of questions yourself? Have your aspirations changed? Does each day bring you new challenges or the same old issues?

This week’s “What’s New in HR” may spark a new idea, inspiration or even calling. I hope you find the collection of articles intriguing within the context of your current organization or your next endeavor, whether that’s onboarding a new hire or taking a space flight. Enjoy the ride either way!

We’re taking a summer break and will be back with a weekly post sometime in September, so have a safe and fun rest of July and August!

24 July 2014

3 Tips for Living In a Mobile World

Woman-mobile-worldMadonna watch out!  We aren’t just living in a material world anymore; we are living in a mobile world. The song is playing out in my head. I interchange material with mobile and then I laugh at myself in my office.  It’s ok, I know you are trying it right now too!

We are literally inundated with tweets, articles, posts and statistics on mobile technology, mobile trends, mobile access, mobile optimization and the list goes on and on. There are roughly 1.8 billion people actively using SMS text messaging today; that’s two times more than the number of people who actively use email!

Right now and going forward, the workforce of tomorrow will expect communication that is accessible on their mobile phones.  This is excellent news for recruiters because mobile technology provides a major opportunity for employers to connect with and engage the next generation of talent.  For the greatest mobile success, make sure that your organization has a well thought-out plan.

Use these three tips to effectively recruit talent in a mobile world:

  • Make it easy.
  • Be able to respond to candidates quickly.
  • Onboard and engage with new hires immediately.

Get more how-to on all three in our “How to Go Mobile” guide.

Because, as Madonna says, you know that we are living in a material mobile world.

22 July 2014

Emotions of Change

We’ve all been there. We have all been the recipients of change as well as the instruments of change. When change is about to happen in our personal or professional lives, for most of us it creates undue amounts of stress and anxiety. At the professional level, change in an organization can be broken down into four segments: 1) pre-change (or what happens before adoption takes place); 2) the process of change; 3) post-change (this where the journey REALLY begins; 4) The emotions connected with change.

The charts below demonstrate the emotions connected with change and provides a few suggestions for dealing with those emotions, based on the Kubler-Ross Change Curve.







Coping Strategy


“You may implement a new system, but it won’t change how things work around here.”

Be firm, communicate a clear message and highlight the business goals.


“Corporate don’t what they are doing, and we’re getting no say I what’s happening.”

Do not ignore. Use champions to filter positive attitudes through the business. Respond sensitively.


“The process will only work if we can continue to use our master datasheet at the same time.”

Provide reassurance to encourage faith. Ensure there is plenty of training and support. Put strategies in place for individuals.


“Nothing works anymore. This whole project is making my job impossible.”

Realize this is about letting go, not about the project. Set up Q&A sessions for employees.


“It looks like this change is going to happen whether I like it or not.”

Reward those showing positive attitudes.


“Now that the system is up and running, I can see the benefits.”

Not everyone will arrive here at the same time. Reward positive attitudes and behavior, and encourage those folks to encourage others.

21 July 2014

Prepared for the Holiday!

LUM_Photography_Atmospheric_2010_019I have had a number of discussions with my peers during the World Cup period about how the tournament has affected a number of different areas including work hours, productivity and team spirit. Although, we still occasionally hear our German friends and colleagues boasting about winning the World Cup, for the rest of us it’s back to normal.

However, since the holiday season has begun, normality is not quite restored for some employees (we’re talking about you guys who are already on the beach). It is a difficult task for a manager to make sure that their employees come back after their summer break with the same can-do attitude and work ethic that they left with.

If you haven’t yet taken your holidays then the following four tips could help your work life run a lot smoother whilst you’re away as well as preventing a buildup of work whilst you’re getting a tan.

1)   Planning

We often let employees hand in their holiday requests separately, without considering the effects on other colleagues such as delayed input, deadlines or lack of handover.

TIP: Make the (summer) holiday planning a part of the team meeting and explain potential consequences that will occur as a result of your leave. If there are challenges to overcome in the planning you will see that most employees are willing and flexible to adjust if they are included in a discussion about it before it happens. I often see one or two employees covering for a bunch of team members and see them stressing out to get things done just before they go on holiday themselves. This is definitely not recommended!

2)   Handover

You will need to schedule a meeting before the holiday of an employee in order to discuss who will take care of the work in his/her absence.

If the employee who covers the absent colleague needs to learn a certain system then make sure there is enough time for questions and training before the employee goes on leave!

TIP: Authorise access to or redirect the e-mail account for a certain period of time. Also, make sure that the right information (i.e. who to contact in your absence) is in your out-of-office reply. This will save a lot of time and effort for the employee who is covering your work as they will be able to complete your work properly and efficiently.

3)    Point of contact:

During your own absence make sure that you appoint a team member or colleague manager to be available for questions and support for your team who also has the power and knowledge to be able to act on urgent matters that can’t wait until your return.

TIP: Make sure that if somebody really needs something urgently, that only the aforementioned person will contact you for these matters. I often see that managers react on e-mails and support their team whilst they’re on vacation. It’s not only your team that needs to take the time off, you as a manager need to lead by example. 

4)    Return to work

Soon after employees come back from holiday it is often the case that their recharged batteries aren’t lasting very long; this is not good and shouldn’t be the case.   

TIP: If the employee who covers the holiday outlines which e-mails have been handled and prepares a structured handover on the first day back while outlining all urgent matters, it is a far better start then going through a bursting e-mail box of all unread messages.

TIP: If possible plan the day longer so you can start with the handover with your colleague, read the e-mails that not have been handled and make a list of priority first before just reaction on everything.

TIP: It may be worth scheduling your out-of-office reply for one day longer so that you can catch up on what has happened whilst you have been on holiday.

What do you do to ensure your holiday is really a holiday from day one? And so your recharged batteries last longer when you return to work?

Enjoy the summer!

18 July 2014

What's New in HR

People make or break a business. As a human resources professional, this means your job – recruiting, developing and retaining great team members – makes or breaks the business. No pressure. ;)

You don’t have to go it alone though. Whether its technical support, strategy consulting or even just a few good reads, the Lumesse team is here to help. So without further adu, here is the latter: a few good reads.

If you have other resources you would like us to share in an upcoming post, please send them my way: karoline.mclaughlin@lumesse.com.

17 July 2014

Swiftly compare your learning mix with the best in the business


If you didn’t already know, 70:20:10 is supposed to be the ideal learning mix we should all be striving to achieve, but the audience tends to be silent when asked how they actually plan to realise the perfect balance between informal and formal learning.

This summer we’re focused on just one bright idea: Let’s help Learning & Development (L&D) professionals define the learning mix they’re working with today, then chart out the route map that all of us can use to achieve a better balance in workplace learning.

None of us will achieve the perfect learning mix on our own

Our super-simple collaborative survey takes just a couple of minutes to complete, but the findings it uncovers will inform learning transformation programmes for good. Why? Because we’re going to identify the real learning outputs that are most effective in the most optimised learning blends present in business today. The fresh insights we uncover will help e-learning professionals prioritise programmes and better define the learning transformation roadmaps we all develop.

Want to be amongst the first to benefit from the perfect balance route map we create this summer?

From today, right through to September, we’re asking thousands of learning professionals just like you to take part in the achieving perfect balance programme: just click here and take three minutes to answer just a few questions. The new “10 point roadmap to balancing formal with informal learning” download that your insights help us create will be offered exclusively to everyone who takes part.

Get started achieving the perfect balance now.

16 July 2014

Finding and Retaining High Potential Employees

BizwomanWhat the heck is a high potential (or HiPo) employee anyway? And how are they different from a high performing employee?

By most common definitions, high potential employees have been identified as those that have the strongest potential to move into leadership roles within an organization. In many ways, they represent the future of an organization. By contrast, high performing employees are exceptionally gifted at doing their jobs and completing tasks that continue to drive the company forward. They are essential for the well being of the company, but don’t necessarily represent its future leadership.

By many estimates, high potential employees are twice as valuable as any other employee in the company. But how do you find them, how do you keep them and how do you cultivate them?

A successful high-potential program begins before a recruit ever comes in the door and continues long after the recruit becomes an employee. Putting the right pieces in the right place at the right time is essential to capturing the best talent on the market and ensuring that talent is developed properly. According research firm, Bersin, there are five elements to a world-class HiPo strategy: Plan, Identify, Develop Transition and Manage. But where to begin?

Join us for a webinar on July 24th at 1 p.m. ET that takes your top of mind questions on how to attract, identify and retain high-potential employees and turns them into actionable results.

This webinar will be made up of an interactive panel discussion moderated by John Sumser, founder and editor-in-chief of HRExaminer Online Magazine. John will be joined by industry experts from HireVue, CEB SHL, Lumesse and Checkpoint to discuss high-potential employees and recruitment/retention strategies pre-hire, post hire and everything in between. The panel will also explore essential tools and technologies – including video interviewing and analytics/assessments -- to help companies make the most informed decisions when it comes to high-potential candidates.

Click here to register. 

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