This week I had the opportunity to do the favourite part of my job; I got to spend time with a great customer discussing their plans for 2015. This customer inspires me on many levels, first and foremost because they still make something. They make a tangible good that can be sold, and not only do they make things, they make goods in the US. Although a global organization, their roots are in the mid-west and they still run their corporation with mid-western values. When I think about this customer, I also think about employee loyalty or employee engagement. Some employees have been there for over 40 years and the majority of the team I work with are lifers. Rather than becoming complacent, they are challenged daily and rewarded to stay at the top of their game and they are continually looking for ways to better the lives of their colleagues at their organization.
According to BusinessDictionary.com, employee engagement is defined as: an emotional connection an employee feels toward his or her employment organization, which tends to influence his or her behaviors and level of effort in work related activities.
The more I work with this customer the more I see how their values and principles certainly must drive employee engagement and loyalty. Although I have never discussed any survey results with them (I don’t even know if they measure employee engagement), I can see the passion and care that the employees with whom I work have for their colleagues and corporation. These employees work hard and are rewarded for that work; they do it not only for their own good but also for the good of the organization. As an outsider, it is looks like a truly symbiotic relationship both entities doing what is right for one another resulting in each prospering.
I have been Lumesse for ten years, which is a very long time in the software industry. I clearly have an emotional investment in this company which is something that fuels my desire to see it succeed. In my role I have been blessed to travel globally, work with wonderful, international teams, hold various challenging roles and work with wonderful people; for all of that I am grateful. When I think about my emotional connection with Lumesse, it does not stop with my organization but it is extended to my customers. My employee engagement reaches my customers because I feel like part of their team. Through my job I have the opportunity to become engaged with companies - like my mid-western manufacturing organization - that inspire me to do the best I can to truly obtain customer success for them and my organization.